Octocom AI CX & CS suite

Improve customer experience and support with AI to boost sales, build loyalty, and reduce costs.

Is your support team overwhelmed by repetitive inquiries? Octocom’s 24/7 conversational AI handles both pre-sale and post-sale questions, from product recommendations and delivery queries to order changes and returns. By reducing ticket volume and response times, and integrating with Gorgias, Zendesk, and other help desks, Octocom frees up your team to focus on critical tasks, while increasing customer conversions and loyalty.

• AI Post sale support: order management, order tracking, product usage
• Personalized product recommendations for potential customers
• 24/7 Answers to questions about product features, availability, specifications
• AI constantly reads and scans your catalog and website so it's always up-to-date
• Omnichannel connectivity: Email, Instagram, Whatsapp, Messenger, Telegram